Professional body registers — n = 15

Can a consumer find the right advisor on a professional body’s website?

We walked every one of these 15 by hand and tested each against the same six things. Here is what we found, firm by firm.

What this group does, and does not, let a visitor do

15 professional body registers audited here pass 4.6 of the six on average.

It is ahead of the study on see a real person at all (93% against 76%) and narrow by what you need (87% against 29%).

1 of the 15 reach nobody at all — no named advisor appears at any depth, so there is nothing for a visitor to choose between.

6 pass all six. 1 pass none.

Can you see a real person at all?

93%

14 of 15

14 of 15 show a named advisor somewhere on the page without asking for a form first. On the other 1, a visitor never sees an individual at all.

Can you narrow by what you need?

87%

13 of 15

13 of 15 offer a control for specialty, credentials, or how an advisor is paid. On the other 2, location is the only thing a visitor can narrow by, or there is nothing to narrow by at all.

Can you narrow by who fits you?

67%

10 of 15

10 of 15 offer a control for the language a visitor speaks, the community they belong to, or the life event they are facing. On the other 5, who the visitor is makes no difference to who they are shown.

Can you reach them yourself?

67%

10 of 15

10 of 15 give a visitor that named advisor’s own phone, email, or calendar without submitting their details to the firm first. The other 5 do not.

Can you keep your details until you choose?

67%

10 of 15

10 of 15 let a visitor reach the advisor they picked without joining a queue, asking for a callback, or filling in a match form. On the other 5, the route runs through the firm.

Can a machine find them?

80%

12 of 15

12 of 15 put their advisors in the served bytes, where a crawler or an answer engine can read them. On the other 3, the advisors are invisible to machines.

The rows

All 15, and what a consumer could actually do on each

Click a name to open its finding: the six with what carries each, what the walk ended in, every control on the page as the page labels it, and the URL we audited.

Professional body registers — all 15 audited pages, grouped by the route a consumer got. Fieldwork closed 11 September 2026.
SurfaceThe SixStepsChoose byEnded inMachines
Short, and you chose4
  • See a real person at all — passes
  • Narrow by what you need — passes
  • Narrow by who fits you — passes
  • Reach them yourself — passes
  • Keep your details until you choose — passes
  • Be found by a machine — fails
1Short, and you choseCredentials/designations · Province · City/Town +3 moreTheir direct phone or emailPartly
  • See a real person at all — passes
  • Narrow by what you need — passes
  • Narrow by who fits you — passes
  • Reach them yourself — passes
  • Keep your details until you choose — passes
  • Be found by a machine — passes
2Short, and you choseSpecialty · Life circumstance (Special Needs Planning, Sudden Wealth, Elder Issues) + locationTheir direct phone or emailYes
  • See a real person at all — passes
  • Narrow by what you need — passes
  • Narrow by who fits you — passes
  • Reach them yourself — passes
  • Keep your details until you choose — passes
  • Be found by a machine — passes
2Short, and you choseKeyword · Specialty · How they are paid +3 more + locationTheir direct phone or emailYes
  • See a real person at all — passes
  • Narrow by what you need — passes
  • Narrow by who fits you — fails
  • Reach them yourself — passes
  • Keep your details until you choose — passes
  • Be found by a machine — passes
2Short, and you choseHow they are paid · Specialty · Credentials/designations +3 more + locationTheir direct phone or emailYes
Longer, but the steps earned it6
  • See a real person at all — passes
  • Narrow by what you need — passes
  • Narrow by who fits you — fails
  • Reach them yourself — passes
  • Keep your details until you choose — passes
  • Be found by a machine — passes
3Longer, but the steps earned itCredentials/designations · Name · Company + locationNothingYes
  • See a real person at all — passes
  • Narrow by what you need — passes
  • Narrow by who fits you — fails
  • Reach them yourself — passes
  • Keep your details until you choose — passes
  • Be found by a machine — fails
3Longer, but the steps earned itCredential/designation (working) · Area of expertise + locationTheir direct phone or emailNo
  • See a real person at all — passes
  • Narrow by what you need — passes
  • Narrow by who fits you — passes
  • Reach them yourself — passes
  • Keep your details until you choose — passes
  • Be found by a machine — passes
3Longer, but the steps earned itDistance · Specialty/Planning Services · Minimum Investible Assets +5 more + locationA message you can sendYes
  • See a real person at all — passes
  • Narrow by what you need — passes
  • Narrow by who fits you — passes
  • Reach them yourself — passes
  • Keep your details until you choose — passes
  • Be found by a machine — passes
3Longer, but the steps earned itCredentials/designations · Specialty · Language +3 more + locationTheir direct phone or emailYes
  • See a real person at all — passes
  • Narrow by what you need — passes
  • Narrow by who fits you — passes
  • Reach them yourself — passes
  • Keep your details until you choose — passes
  • Be found by a machine — passes
3Longer, but the steps earned itKeyword · Business Planning Specialities · Career Stage +8 more + locationA message you can sendYes
  • See a real person at all — passes
  • Narrow by what you need — passes
  • Narrow by who fits you — passes
  • Reach them yourself — passes
  • Keep your details until you choose — passes
  • Be found by a machine — passes
3Longer, but the steps earned itSpecialty (Your Priorities) · Life circumstance (Special Needs Planning) · Consumer investable assets +1 more + locationA message you can sendYes
You can see them. You cannot reach them.4
  • See a real person at all — passes
  • Narrow by what you need — fails
  • Narrow by who fits you — fails
  • Reach them yourself — fails
  • Keep your details until you choose — fails
  • Be found by a machine — passes
—Seen, not reachableFree-text location/name search · State (on /advisor-search/ only)Their direct phone or emailYes
  • See a real person at all — passes
  • Narrow by what you need — passes
  • Narrow by who fits you — passes
  • Reach them yourself — fails
  • Keep your details until you choose — fails
  • Be found by a machine — passes
—Seen, not reachableSearch by name · Languages (17 options) · Licenses & Certifications (CFA, CFP, ChFC, CLU, CPA, PFS, insurance and Series licences) +5 more + locationA message you can sendYes
  • See a real person at all — passes
  • Narrow by what you need — passes
  • Narrow by who fits you — passes
  • Reach them yourself — fails
  • Keep your details until you choose — fails
  • Be found by a machine — passes
—Seen, not reachableName · How they are paid · Specialty +2 more + locationNothingYes
  • See a real person at all — passes
  • Narrow by what you need — passes
  • Narrow by who fits you — passes
  • Reach them yourself — fails
  • Keep your details until you choose — fails
  • Be found by a machine — passes
—Seen, not reachableDistance · Client Markets Served (identity/life-stage) · Fee Structure (how they are paid) +1 more + locationA queueYes
No named person at any depth1
  • See a real person at all — fails
  • Narrow by what you need — fails
  • Narrow by who fits you — fails
  • Reach them yourself — fails
  • Keep your details until you choose — fails
  • Be found by a machine — fails
—No route at allNothingNo named person at any depthNo
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